CLEAR TERMS, NO SURPRISES
Service terms
Here’s how estimates, free minor repairs and bookings work. If anything differs from your estimate, we’ll explain it and agree any price with you before starting work.
Estimates and agreed prices
An instant estimate is based on the information you provide about your property. We may check the property using online maps. If the property or access is different from what was described, the estimate may need to change.
We’ll explain any change and confirm the price with you before work begins. We won’t increase the price unexpectedly after arriving.
Access and property details
Estimates assume safe, reasonably level working access, no unusual obstacles, and standard gutter fittings that can be reached with normal cleaning equipment. Please tell us in advance about difficult access or anything unusual.
- If unblocking is needed, downpipes are assumed to be accessible, detachable and to discharge above ground. Glued, cemented-in or otherwise unusual pipework may need a different approach.
- Please let us know if an outside tap or access to electricity is unavailable, in case either is needed for the work.
Free minor repairs
Where practical, we may carry out a small repair at no extra charge during a gutter-cleaning visit. This is a goodwill extra, offered at the discretion of the person doing the work; it is not guaranteed.
The repair must be safely accessible and take no more than about 15 minutes in total. Parts, multiple or more substantial repairs, or work requiring another visit will be quoted separately. Any additional paid repair is optional and separate from the agreed gutter-cleaning price.
Care, existing issues and insurance
We take reasonable care while working and are fully insured, including third-party liability cover. Gutter or downpipe clearing can reveal an existing issue that was hidden by a blockage, such as a problem further along a drain. We’ll explain what we find and discuss any additional work with you.
Please move garden furniture and other personal items away from the work area before we arrive where possible.
Waste and payment
We tidy the work area and remove waste from site under our registered waste-carrier licence. You can inspect the finished work before payment is taken.
Cancellations and changes
If you need to cancel or change a booking, please let us know as soon as possible. If a late change causes a direct loss that we cannot reasonably avoid, we may ask for a fair amount reflecting that loss and will explain it to you.